Shipping policy

All orders are processed within 1–3 business days (excluding weekends and holidays).

During busy periods (sales, new drops, holidays), processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.

🇬🇧 UK Shipping

  • Estimated delivery time: 2–5 business days

Please note:

  • Delivery times are estimates, not guarantees
  • Delays may occur due to couriers, customs, or peak periods

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number (if applicable)

4. Lost, Stolen, or Delayed Parcels

We are not responsible for:

  • Parcels marked as delivered by the courier
  • Delays caused by the shipping carrier
  • Incorrect addresses provided at checkout

If your parcel is lost in transit, please contact us and we will assist you in raising a claim with the courier.

5. Incorrect Address

Please ensure your shipping details are correct before placing your order.

If you enter an incorrect address:

  • Contact us immediately at luxeglobesco@outlook.com
  • We cannot guarantee changes once the order has been processed

6. Damaged Items in Transit

We take care to package fragile items like snowglobe blanks, but if your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of:
    • The item
    • Packaging

We will arrange a replacement or refund where appropriate.

7. Contact Us

If you have any questions about shipping:
📧 luxeglobesco@outlook.com